At OTAlytics, we want you to be satisfied with our Service. This Refund & Cancellation Policy explains your rights regarding subscription cancellations, refunds, plan changes, and data retention.
This policy applies to all paid subscription plans (Starter, Growth, and Pro). The Free plan does not involve payments and can be canceled at any time without financial implications.
This policy complies with EU consumer protection laws, including the Consumer Rights Directive 2011/83/EU.
We offer a 14-day money-back guarantee for first-time subscribers to any paid plan (Starter, Growth, or Pro).
If you are not satisfied with the Service within the first 14 days of your initial subscription, you can request a full refund by contacting support@otalytics.com.
To qualify for the 14-day money-back guarantee, you must:
Upon approval of your refund request:
The 14-day money-back guarantee does NOT apply to:
You can cancel your subscription at any time through:
Cancellations are processed at the end of your current billing period.
Example: If you subscribe on January 1st and cancel on January 15th, you will retain access until February 1st (end of the billing period).
You will NOT be charged for the next billing period.
If you want to cancel immediately (before your billing period ends), you can request immediate cancellation by contacting support. However:
After canceling, you will receive a confirmation email with:
Beyond the 14-day money-back guarantee, refunds may be granted in the following exceptional circumstances:
We may grant discretionary refunds on a case-by-case basis for extenuating circumstances. Contact support@otalytics.com with details of your situation.
Under EU consumer protection laws, you have the right to withdraw from your purchase within 14 days without giving a reason. However:
We do NOT offer pro-rated refunds for:
Subscription renewals (second month onwards) are non-refundable unless there is a billing error or service failure.
You are responsible for canceling before your renewal date if you do not wish to continue.
If your account is terminated due to violations of our Terms of Service or Acceptable Use Policy, you are NOT eligible for a refund.
After the 14-day money-back guarantee period, refunds are not granted simply because you changed your mind or no longer need the Service.
To request a refund, email support@otalytics.com with:
We will review your refund request within 3-5 business days and respond with:
Once approved, refunds are processed as follows:
Refunds are issued to the original payment method. We cannot refund to a different payment method.
You will receive an email confirmation when:
If you do not see the refund after the expected timeframe, contact your bank or payment provider.
You can downgrade your plan at any time (e.g., from Pro to Growth, or Growth to Starter).
Downgrades take effect at the end of your current billing period. You will continue to have access to your current plan features until then.
The difference in price between your current plan and the lower-tier plan is NOT refunded.
Example: If you're on the Pro plan (€99/month) and downgrade to Growth (€39/month) on day 15, you will not receive a €60 refund. You'll keep Pro access until the end of the billing period, then be charged €39 on the next cycle.
When downgrading:
You can upgrade your plan at any time (e.g., from Free to Starter, or Starter to Pro).
Upgrades take effect immediately, and you gain access to the new plan features right away.
When you upgrade mid-cycle, you will be charged:
Example: If you're on Starter (€19/month) and upgrade to Pro (€99/month) on day 15, you'll be charged approximately €40 (half of €80 difference) immediately, then €99 on your next billing date.
Your billing date remains the same after an upgrade. The pro-rated charge ensures you're only paying for the days you use the higher-tier plan.
If your subscription payment fails (expired card, insufficient funds, etc.), we will attempt to charge your payment method:
You will receive email notifications after each failed payment attempt with instructions to update your payment method.
If payment fails after 3 attempts (10 days total):
You can reactivate your subscription at any time by updating your payment method and re-subscribing.
When you cancel a paid plan, your account is automatically downgraded to the Free plan.
What this means:
We retain your data as follows after cancellation:
Before canceling, we recommend exporting your data:
If you want to permanently delete your account and all data:
Account deletion is permanent and cannot be undone. All data is deleted within 30 days (except billing records required by law).
If you canceled your subscription and want to reactivate it:
If you reactivate within 90 days of cancellation:
If you reactivate after 90 days, archived data is permanently deleted and cannot be recovered.
Reactivation is charged at the current plan price (not your previous price if it has changed).
If you believe you were charged incorrectly:
Please contact us before filing a chargeback with your bank.
Chargebacks have negative consequences:
Most billing issues can be resolved quickly by contacting us directly.
If your payment method was used without your authorization, contact us immediately at support@otalytics.com and your bank/card issuer.
We will investigate and, if confirmed, issue a full refund and help secure your account.
For questions about refunds, cancellations, or billing:
Email: support@otalytics.com
Billing Support: billing@otalytics.com
We aim to respond to all inquiries within 1 business day (Monday-Friday, 9 AM - 6 PM CET).
With our 14-day money-back guarantee, you can try OTAlytics with confidence. If it's not the right fit, we'll refund your payment—no questions asked. Start tracking your tour rankings today!